Refund policy

At LuminisFlore, we want you to love every purchase. If you're not completely satisfied, we’re here to help.

**Returns**

* You may request a return within **7 days** of receiving your order.
* Items must be **unused, unworn, and in original packaging**.
* A valid proof of purchase (order number or receipt) is required.

**Non-returnable items**

* Customized or personalized products
* Items purchased on sale or clearance
* Gift cards (if applicable)

**Return Process**

1. Contact us at [your email] with your order details.
2. Once approved, you’ll receive return instructions.
3. Ship the item back to us (customer bears return shipping cost unless item is defective).

We reserve the right to refuse returns that do not meet our policy conditions.