Shipping policy

At LuminisFlore, we are committed to delivering your orders safely and efficiently.

**Processing Time**

* Orders are processed within **1–3 business days** after payment is confirmed.
* Orders are not processed on weekends or public holidays.

**Shipping Time**

* Standard delivery time: **3–7 business days** (local orders)
* International delivery: **7–15 business days** (if applicable)
* Delivery times may vary depending on location and courier services.

**Shipping Charges**

* Shipping fees are calculated at checkout based on your location.
* Free shipping may be offered on selected promotions or minimum order values.

**Order Tracking**

* Once your order is shipped, you will receive a **tracking number** via email or SMS.
* You can track your order using the provided link.

**Delays**

* LuminisFlore is not responsible for delays caused by:

  * Courier service issues
  * Customs clearance (for international orders)
  * Incorrect shipping information provided by the customer

**Incorrect Address**

* Please ensure your shipping details are correct.
* We are not responsible for orders delivered to incorrect addresses provided by customers.

**Lost or Stolen Packages**

* If your package is marked as delivered but not received, please contact the courier first.
* We will assist you, but LuminisFlore is not liable for lost or stolen packages after delivery confirmation.

**Contact Us**
If you have any questions about shipping, contact us.